Locks change hands more frequently than most people realize. As a result, locksmiths need to be on the job 24 hours a day, seven days a week. They also need to know how to talk to customers with a certain amount of subtlety.
For example, a locksmith can change a key in minutes if the locks are set up properly. That means that a customer can have a keyless door lock installed right away without anyone even having to get out of the car. But how do you explain that to the client when they show up to pay you for the job? It’s probably not going to work very well, right? So, the next time you meet a client and tell them about the quick changeover you performed, you may find yourself smiling a bit more. Because if you can make them feel at ease, they will feel more comfortable with you as well.
Clients often want to know if you can come back in an hour or so to fix their locks. You can, but your job is not done after one visit. You need to come back within the hour. When you change locks, you need to be sure that your tools are not going to get rusty or damaged in the process. They can’t be because the client would have to call a locksmith to change the lock again, costing them a couple hundred dollars. And that isn’t something that you want to do. You want your clients to know that they will not have to worry about that situation ever again.
When you tell a customer that you can’t fix the locks on the car they want to buy, it’s not a good idea. Because the moment that the keys are taken out, the car is already in the shop for repairs. Therefore, you aren’t saving anything by telling them that they won’t have to worry about any kind of locksmith problems. What they want is someone who can show up with a few spare parts or a new lock installed right away. The last thing they want to see is another lock change for the same problem.
If you do get a call for an emergency change, you will want to be sure to be there the moment the locksmith shows up with the proper tools. That way, they won’t have to waste any time waiting around while you get everything together. They’ll know that you’re not only going to show up for one-time change, but that you’ll show up for multiple times in the future as well.
When you get a chance to work on a locksmith’s job, be sure to keep their attention on you at all times. Even if you’re just helping them set up a new lock. If you can’t leave them in the office and still work on their lock, simply turn the key over and walk out of the door with it.